Refund & Cancellation Policy

Cancellations

You are not charged for prescription medication until a licensed healthcare provider has reviewed your medical information and approved your prescription. Submitting an order or completing a medical intake form does not guarantee approval or medication. If you wish to cancel before your medication ships, contact us at care@timelesshealth4u.com.

Refunds

You are not charged for prescription medication until a licensed healthcare provider has reviewed your medical information and approved your prescription. Your program's total cost covers the pharmacy fee, the provider (doctor) fee, and platform/processing fees. A shipping fee applies once per program cycle — monthly for a 1-month supply, or once every three months for a 3-month prepay supply. Where a program bills on a recurring cycle, that is shown clearly during your intake before you commit. Charges appear on your card statement as "Timeless Health Rx". Any fees that apply to your program are shown during your secure online intake before you pay.

Cancellation and refund requests are handled case by case through FUSE Support in accordance with compliance guidelines. If you have questions about a charge or a refund, contact us and we will work with you and our partners to resolve it.

Treatments are generally HSA/FSA eligible, subject to your individual plan's rules.

How to request

Contact us at care@timelesshealth4u.com with your order details and we will respond as quickly as possible.